Nobody wants to go shopping for bedpans, but Premier Home Care wants it to be as pleasant an experience as possible. John O’Callaghan, vice president of retail operations & home accessibility, and Jeff Knight, CEO and registered respiratory therapist, renewed that pledge as they opened their newest store at 4640 Chamberlain Lane last Monday.
“We provide a family of services for people who need medical equipment and supplies in their homes,” Knight said. “This is our way of diversifying into a one-stop shop for anyone who is injured or ill, whether acute or chronic. As the need continues to grow – every day, 10,000 Americans turn 65 – we’re ready to help them. This isn’t a cold, sterile medical kind of environment. We want to be a patient’s advocate, giving each client a warm and personable experience.”
The company was founded in 1997 as an independent supplier of durable medical equipment, with corporate headquarters in Louisville. PHC has additional retail stores in Lexington, Elizabethtown, Richmond and other regional cities.
“When Premier Home Care started, we received referrals from physicians and discharge planners, and took whatever equipment was ordered to patients’ homes,” O’Callaghan said. “But with major changes in health care, we saw the need for a store in which patients could have a greater role in choosing their products. If you have a breathing problem, your needs don’t end with home oxygen – you might also benefit from a walker, scooter or stair chair lift.”
PHC’s new store – near Norton Brownsboro Hospital and many medical offices – has a home-accessibility showroom with a short staircase that allows shoppers to see how they like riding a lift. Walls and shelves are brimming with grab bars, athletic shoes for diabetics and elevated toilet seats. The latest power chairs and scooters are trimmed in red, blue, pink and other bright colors. Health care professionals stop in for stethoscopes and blood pressure cuffs.
“Our typical customers have just come home from the hospital or rehab and want products that will help them stay at home because that’s where they feel safer and more comfortable,” O’Callaghan said. “A son or daughter will say, “˜Mom, you can’t get in and out of your bathtub; let’s put in an accessible shower with a padded bench seat,’ and our crew will have it installed and ready for use within two days. That’s something you can’t get at a home improvement store.”
PHC makes many of its products available for rental, from knee walkers to modular ramps. Whatever products and services are required, the company takes care of Medicare, Medicaid and insurance billing; and free delivery and set-up of equipment is provided. PHC also has a division called Caring Hands, which provides non-medical services such as light housekeeping, meal preparation and companionship.
“When you come in with a personal problem, or your parents have one, our staff will talk to you about your needs,” O’Callaghan said. “We’ll listen and recommend the best solution. Here you can see and touch things that can improve the quality of your life.”
Premier Home Care is open Monday through Friday 9 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. For information, visit www.premierhomecareinc.com or call (502) 742-9700.
photos by MARY ALAN WOODWARD | contributing photographer
Category: Business Profile